Talxwev

Return & Refund Policy

Last updated: January 28, 2026

At Talxwev, we are committed to delivering exceptional web design, development, and digital marketing services. We understand that sometimes circumstances change, and we want to ensure you have a clear understanding of our return and refund policy.

This policy outlines the terms and conditions under which refunds and cancellations may be processed for our services.

Returns & Exchanges

As Talxwev provides digital and custom services, we do not accept returns or exchanges of services once work has commenced. All services are delivered based on agreed specifications and scope.

Web Development & Design Services

Project Deposits

Initial deposits paid to commence web development or design projects are non-refundable once work has begun. This deposit covers initial planning, research, and resource allocation.

Milestone-Based Payments

For projects using milestone-based payment structures, refunds will only be considered for milestones that have not yet been initiated. Once a milestone is approved and signed off, the payment becomes non-refundable.

Cancellation Before Project Start

If you decide to cancel a project before we have started work, we will refund 100% of your deposit minus any administrative fees (typically 10% or ₹5,000, whichever is lower).

SEO & Digital Marketing Services

Monthly Service Plans

Monthly SEO and digital marketing service fees are non-refundable once the service period has begun. Services are billed in advance for the upcoming month.

Contract Terms

If you have signed a multi-month contract, early termination may be subject to cancellation fees as outlined in your service agreement. Please review your contract for specific terms.

Results and Performance

While we strive to deliver measurable results, SEO and digital marketing outcomes can vary based on many factors. Refunds are not provided based on performance expectations, as these services involve ongoing efforts and industry variables beyond our control.

AI Automation & Custom Solutions

Custom Development

Custom AI automation and integration services are tailored specifically to your business needs. Once development has commenced, payments are non-refundable due to the specialized nature of the work.

Scope Changes

If project scope changes significantly after work has begun, we will work with you to adjust timelines and costs accordingly. Any additional fees are non-refundable once the revised work commences.

How to Request a Refund

If you believe you are eligible for a refund based on this policy, please follow these steps:

Contact us in writing via email at talxwev@gmail.com with your refund request
Include your project details, invoice number, and reason for the refund request
Allow 5-7 business days for our team to review your request
Receive a response with our decision and next steps

Approved refunds will be processed within 14 business days and returned via the original payment method.

Exceptional Circumstances

We understand that unforeseen circumstances can arise. In cases of exceptional hardship or circumstances beyond your control, we encourage you to contact us directly. We will review such cases on an individual basis and work with you to find a fair resolution.

Examples of exceptional circumstances may include serious illness, natural disasters, or business closure. Documentation may be required to support your claim.

Client Responsibilities

To ensure smooth project delivery, clients are responsible for:

•Providing timely feedback and approvals
•Supplying necessary content, assets, and access credentials
•Communicating clearly about requirements and expectations
•Making timely payments according to the agreed schedule

Delays caused by lack of client input or failure to meet these responsibilities may result in project timeline extensions and are not grounds for refunds.

Quality Guarantee

We stand behind the quality of our work. All completed projects include:

•A warranty period for bug fixes and technical issues (typically 30 days post-launch)
•Compliance with agreed-upon specifications and requirements
•Professional standards of code quality and design
•Responsive support during and after project completion

Dispute Resolution

If you are dissatisfied with our services or have concerns about billing, we encourage you to contact us immediately. We are committed to resolving all disputes fairly and promptly.

In the event that we cannot reach a mutually agreeable solution, disputes will be handled according to the terms outlined in your service agreement or contract.

Changes to This Policy

We reserve the right to update this Return & Refund Policy at any time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Questions About Our Policy?

If you have any questions or concerns about our Return & Refund Policy, please don't hesitate to reach out.

Email: talxwev@gmail.com

Phone: Contact us through our website

Governing Law

This policy shall be governed and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts located in India.

This policy is effective as of January 28, 2026 and applies to all services provided by Talxwev.